Eagle Creek Software Services



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About Us

Eagle Creek is the largest organization in North America dedicated to Oracle/Siebel Customer Relationship Management (CRM) and Oracle Business Intelligence (BI) implementations, upgrades, support and managed services. From its inception, Eagle Creek has built its operational and service delivery models around the optimization of three elements to every client engagement:

Quality

Eagle Creek’s quality of service stems from a combination of extreme focus (100% dedication to Oracle/Siebel CRM and Business Intelligence) and size (200+ consultants). Our leadership status ensures that we are able to attract and retain the best consultants from within our industry. With Eagle Creek, you will never work with generalists or unqualified consultants. In addition, our systems and processes are all designed around your applications…CRM and BI. Simply put, no one does an Oracle CRM/BI implementation better than Eagle Creek.

Cost Effectiveness

Having the best consultants in the industry does nothing for our clients if our costs are prohibitive. Eagle Creek has designed a comprehensive delivery and operational management model to provide the most cost-effective solution possible – without sacrificing quality – to our clients. As a company, we minimize sales and administrative expense and are able to pass those cost savings on to our clients. Our ability to maintain a high degree of annual consultant utilization further increases our capacity to reduce cost to our clients. Finally, our Dakota Model ensures the optimum cost consultant (onsite versus Project Center) is utilized for each task and that each consultant is fully utilized during each step of the implementation and subsequent post-production support phases.

Risk Mitigation

Companies today can’t afford only a low cost solution...this one dimensional proposition incurs too much risk for the CRM/BI investment. Customers want a value proposition that is lower in cost when compared to onsite services and simultaneously achieves high quality without high risk. This combination is unobtainable when you combine CRM/BI with typical low-cost offshore approaches. Through our US-based Project Centers and our extensive onsite experience, Eagle Creek has solved this problem… costs up to 60% less than onsite; no incremental risk when compared to onsite services and no more than two time zones away from your site… quality from a company with over 2 million hours of CRM/BI experience.

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