One methodology, process or delivery model will never fit all customers for all projects.  It’s never that simple.  But there is an optimum delivery model for your organization and project that will minimize cost and risk yet maximize savings.  Building the right delivery model is a balancing act between project demands and complexity, types and numbers of resources required, and budget constraints.

Eagle Creek has participated in over 300 Siebel engagements, and our findings are:

• 10% possessed the capabilities to utilize offshore services

• 80% possessed the capabilities to utilize offsite services

• 100% possessed the capabilities to utilize onsite services

In our experience, the typical CRM team of a Fortune 1500 company finds themselves somewhere along each of the three green bars in the following chart.  If this fits you, your company is among the 80% that can benefit from offsite delivery at our US-based Dakota Project Centers.

The opportunity to take work offsite changes with time.  Typically, the early work must all be done onsite, and the later work can all be done offsite, but the offsite opportunity actually peaks in the middle, as shown in the following figure.

With our experience we can help you determine the optimal delivery mix progression for your company, Siebel implementation and current project.

Our Delivery Model Comparison Chart summarizes the pros and cons of each model

Our Delivery Model Needs Analysis form lets us help you determine your optimal delivery mix.

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