Our clients choose Oracle CRM On Demand for reasons such as lower total cost of ownership, speed of deployment, or quicker ROI. To realize this they need a deployment strategy that is in alignment with On Demand. If onsite services are too costly and offshore too risky, what is the alternative? 

Eagle Creek has developed a targeted service offering. A Rapid Deployment Offering (RDO) for Oracle CRM On Demand clients that utilizes our unique capability – U.S.-based Project Centers dedicated to Oracle/Siebel CRM and BI. Our RDO pricing is 60% less than onsite rates and is competitive as offshore in real cost. We achieve this by utilizing Eagle Creek’s market leading Siebel CRM knowledge base delivered through our unique U.S. based Project Centers.— — Eagle Creek is the largest Oracle/Siebel CRM and Oracle BI services organization in North America. Our services include Implementations, Upgrades, Continuous Enhancements & Support (CES) and Hosting Services. Our RDO utilizes the world’s only U.S.-based Project Centers dedicated to Siebel CRM and OBIEE.

What we do       

The North Dakota Project Center is the focal point for every Oracle CRM On Demand project. The Eagle Creek team consists of a Project Center Lead and a dedicated group of On Demand consultants. Web sessions are used for all project reviews and data collection exercises.

An On Demand deployment consists of ...

Project Review – We set project expectations right up front. We will establish a communications plan, project plan, project time-table and deliverables. We then agree upon acceptable timeframes for project deliverables.

Data Gathering – We collect and review data for validity and completion of data sets.

Configuration Mock Up - We review approach and walk through the default layout documents. We fine-tune all layouts as required.

Pre-Configuration Review – We review all data gathered specific to your configuration.

Configuration – We configure to the agreed specifications.

Interface Requirements Review – We review the interface development time table and deliverables.

Interface Data Gathering – We review the interface specifications developed for validity and completion.

Interface Development – We develop all interfaces to your approved interface specifications.

Reports Review and Development – We review and develop report layouts.

Additional services can be provided by Eagle Creek to enhance the deployment including: custom development, data importation, customized testing, customized training and production support.

The key deliverables of the project include...

Project Review

• Communication Plan
• On Demand implementation project plan
• Milestone deliverables/dates/ownership
• Standard practices document

Configuration

• Standard system data configuration documents
• Finalized system data configuration documents
• Screen mock-ups with role visibility
• Finalized mock-ups
• Technical Design Document for your configuration
• Configured System to your defined requirements

Interface Development

• Standard interface data configuration documents
• Finalized interface specification documents
• Working and system tested interface
• Valid dataset for interface testing

Reports Development

• Finalized Reports

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