services > oracle CRM on demand > overview
Our clients
choose Oracle CRM On Demand for reasons such as lower total
cost of ownership, speed of deployment, or quicker ROI. To
realize this they need a deployment strategy that is in
alignment with On Demand. If onsite services are too costly and
offshore too risky, what is the alternative?
Eagle Creek has
developed a targeted service offering. A Rapid Deployment
Offering (RDO) for Oracle CRM On Demand clients that utilizes
our unique capability – U.S.-based Project Centers
dedicated to Oracle/Siebel CRM and BI. Our RDO pricing is 60%
less than onsite rates and is competitive as offshore in real
cost. We achieve this by utilizing Eagle Creek’s market
leading Siebel CRM knowledge base delivered through our unique
U.S. based Project Centers.— — Eagle
Creek is the largest Oracle/Siebel CRM and Oracle BI services
organization in North America. Our services include
Implementations, Upgrades, Continuous Enhancements &
Support (CES) and Hosting Services. Our RDO utilizes the
world’s only U.S.-based Project Centers dedicated to
Siebel CRM and OBIEE.
What we
do
The
North Dakota Project Center is the focal point for every Oracle
CRM On Demand project. The Eagle Creek team consists of a
Project Center Lead and a dedicated group of On Demand
consultants. Web sessions are used for all project reviews and
data collection exercises.
An On Demand
deployment consists of ...
Project Review – We set project expectations right up
front. We will establish a communications plan, project plan,
project time-table and deliverables. We then agree upon
acceptable timeframes for project deliverables.
Data
Gathering – We collect and review data for validity and
completion of data sets.
Configuration
Mock Up - We review approach and walk through the default
layout documents. We fine-tune all layouts as
required.
Pre-Configuration
Review – We review all data gathered specific to your
configuration.
Configuration
– We configure to the agreed specifications.
Interface
Requirements Review – We review the interface
development time table and deliverables.
Interface Data
Gathering – We review the interface specifications
developed for validity and completion.
Interface
Development – We develop all interfaces to your approved
interface specifications.
Reports Review
and Development – We review and develop report
layouts.
Additional
services can be provided by Eagle Creek to enhance the
deployment including: custom development, data importation,
customized testing, customized training and production
support.
The key
deliverables of the project include...
Project Review
- Communication
Plan
- On
Demand implementation project plan
- Milestone
deliverables/dates/ownership
- Standard
practices document
Configuration
- Standard
system data configuration documents
- Finalized
system data configuration documents
- Screen
mock-ups with role visibility
- Finalized
mock-ups
- Technical
Design Document for your configuration
- Configured
System to your defined requirements
Interface
Development
- Standard
interface data configuration documents
- Finalized
interface specification documents
- Working
and system tested interface
- Valid
dataset for interface testing
Reports
Development
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