|
Project: Implementation
/ eConfigurator (with Quote, Order, Catalog)
Industry/Company:
Technology / Fortune 100 Business Services Co.
|
|
The
Business Story...
|
|
Business Problem:
|
The client needed a highly qualified team to implement
Siebel’s eConfigurator and integrate it with the eSales Quote, Order and
Catalog modules. Clarity, simplicity, and ease of use were essential so that
the client's global customer base could order properly configured
technology products over the web.
The client's risk was significant. If the job was done poorly, customer
questions during the ordering process — and customer complaints,
returns and replacements after wrong orders were delivered — would
incur major financial and customer dissatisfaction costs for the
client.
The client needed a partner who understood the business issues, had deep
Siebel expertise, and who could execute the project cost-effectively.
|
|
Why Eagle Creek:
|
Eagle Creek had the Siebel experience
and team expertise the client needed for the project. We'd
been engaged in over 200 successful Siebel projects to date,
including some of the world's largest and most complex
implementations.
We could provide the level of experts they needed at a cost that
worked with their budget.
|
|
Solution:
|
We provided a team of consultants that understood the
client's business issues, and could execute the project correctly,
while keeping the costs under control.
|
|
Relationship:
|
Eagle Creek has a
continuing relationship with the client — we provide expertise
for their new Siebel implementations and upgrades.
|
The Technology
Story...
|
|
Reason
for Project:
|
The client wanted to give customers the ability to 1) configure office automation equipment based on their compatibility requirements and business needs; 2) get quotes based on those configurations; and 3) place orders based on those quotes — all in real-time, over the
Web.
The client's products are sold in many different configurations. Prior to turning the quote and order process over to their customers to do via the Web, the client had to ensure that their customers would be able to configure products correctly so they could then select appropriate compatible products.
|
|
Result:
|
Eagle Creek implemented Siebel’s Product eConfigurator and integrated it
with Siebel eSales Quote, Order and Catalog modules to create a
smooth user experience, allowing customers to place accurately
configured orders over the Web.
This resulted in significant cost savings for the client — fewer
internal employees were required to quote products and place
orders for their customers.
|
