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Project: Upgrade
/ eConsumer Goods (7.0 to 7.7)
Industry/Company:
Food / Fortune 1500 International Food & Beverage Company
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The
Business Story...
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Business Problem:
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The client had limited
internal expertise with Siebel applications and needed to
upgrade their eConsumer Goods. While the upgrade was in
process the partner would have to develop custom enhancements and
integrate them into both the new and old versions of the
application.
They needed a
partner who could handle the complexity of doing the upgrade while
simultaneously supporting the ongoing enhancements to both the
current system and the upgrade.
The client was on a compressed
schedule and had a tight
budget. They were
also concerned about security
— they didn't want offshore delivery.
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Why Eagle Creek:
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The client was more than
satisfied with our experience and expertise. Their remaining
concerns were
cost, security and environment
— they had never executed a
project offsite before, but they were open to secure offsite US
production.
Eagle Creek was the only Siebel resource that could upgrade
completely offsite in the US.
We demonstrated the cost benefits of bringing the entire upgrade (including
enhancements to the new system) offsite to our secure US-based Enterprise Software Center. They could substantially reduce the cost of the
upgrade itself while getting the security they needed.
The enhancements to the old version would be done onsite.
The overall solution suited the client’s environmental, security
and budgetary needs.
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Solution:
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100% of the upgrade itself
— and
enhancements to the upgrade
— was done offsite at our Enterprise Software Center. Enhancements to the old release were done onsite by a
separate Eagle Creek team.
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Relationship:
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Eagle Creek is currently working on multiple additional Siebel projects both on and offsite for this client.
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The Technology
Story...
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Reason
for Project:
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To meet their expanding business
needs, the client required an upgrade with enhancements. They also
had to continue with improvements on their old release until the upgrade
was completed.
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Eagle
Creek's Approach:
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This was the first offsite project that the client had attempted. We worked with the client to create custom security parameters that
met their exacting needs.
We blended Siebel Systems’ standard upgrade methodology with meticulous research for
the upgrade. We produced a step-by-step detailed procedural task list
to closely monitor processes.
We generated discovery, high level design, and detail design
documents to record the application and integration component changes that
were required and executed for the upgrade.
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Result:
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The upgrade was completed at Eagle Creek's offsite
Enterprise Software Center, on budget and ahead of schedule.
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