customer
BlueGrace Logistics is a third-party logistics provider of freight shipping services. In 2012, BlueGrace Logistics ranked as the #1 fastest growing company in the Transportation and Logistics Industry and the 20th fastest growing private company in the nation on the 2012 Inc. 500 List.
challenge
BlueGrace Logistics faced obstacles that came with rapid growth. For example, their sales streams had workflows and processes for tracking customers that didn’t communicate with one another. There was also no comprehensive reporting for its sales pipeline. As a result, BlueGrace needed to shift to a new technology platform that would support its sales and service needs.
solution
BlueGrace Logistics partnered with Eagle Creek to implement a CRM solution that utilized Salesforce Sales Cloud and Service Cloud. Eagle Creek also integrated Hubspot, ZoomInfo, Outreach, Gong, and BlueShip tools for BlueGrace. This allowed BlueGrace to transition from disconnected legacy systems to a uniform platform that will scale as its business grows and evolves. BlueGrace can now respond to its client's needs in a more streamlined and quicker turnaround time. Their sales workflows are in one place and can efficiently hand off sales opportunities. In addition, all its managers and upper management have on-demand reporting capabilities.
