Eagle Creek understands that your enterprise may not want to allocate experienced resources towards maintenance support.

The solution is Eagle Creek.

We will monitor, manage and customize your software applications so you can focus on your core business. 

support services group
50/50

We’ll configure your production support based on:

  • The service level your users require
  • The capabilities of your internal staff
  • Your roadmap for your software implementation

 

Application Support and Enhancement:

  • Incident Management
  • Defect Management
  • Service Request Resolutions
  • Ad Hoc development
  • Custom enhancements
  • Data loads
50/50

Tier 1 to Tier 4 Support:

  • Ongoing training
  • User and security setup
  • Troubleshooting
  • Workarounds
  • Guided solutions

Application Maintenance:

  • Administration and monitoring
  • Code/Object migrations
  • Development of patches
  • Performance assessments