BMW is a manufacturer of luxury and performance vehicles. Today, the BMW Group has 31 production and assembly facilities in 15 countries, as well as a global sales network, which is the world’s leading manufacturer of premium automobiles and provider of premium financial and mobility services.
BMW embarked on an IT enterprise initiative to consolidate, integrate and upgrade their CRM platforms and implement new requirements for all users across multiple locations. The Siebel application was the central source of integration for all web applications used by BMW in North America and Canada. In addition, there was a CTI need due to complex workflows that run 24/7. It supported customer service users, email servers for automation and customized response management. The primary users of the CRM were financial managers, analysts, marketing managers and customer service representatives.
Eagle Creek deployed a team of Project Managers, Technical Leads, and Technical Architects onsite combined with offsite teams based out of Eagle Creek's Valley City, ND Technology Center. The team successfully completed the redesign, integrations and upgrade of the Siebel application.
Oracle Siebel CRM
Eagle Creek is the largest U.S. based onshore service provider specializing in Oracle Siebel CRM services. We provide consulting, development, integration, upgrade and other technical and software services for Oracle Siebel implementations.
We have been engaged in hundreds of projects...