customer
Emerson is a diversified global manufacturing and technology company. It offers a broad range of products and services in the areas of network power, process management, industrial automation, climate technologies, as well as software tools and storage solutions. Emerson is widely recognized for its engineering capabilities and management excellence. It has approximately 128,000 employees and 240 manufacturing locations worldwide.
challenge
Emerson required a consulting services company that was comfortable with enterprise integration and managing global deployments, specifically around Oracle's cloud CRM products. Emerson needed to rapidly deploy Oracle's Cloud CRM to single and multiple-instance systems across the enterprise including Emerson Network Power, Embedded Computing & Power, Control Techniques, Liebert, Marine Tank Management and Daniel. In addition, Emerson needed to support internal users as well as customers in disconnected, web-based and mobile environments.
solution
Eagle Creek demonstrated CRM functional and technical experience, as well as expertise in complex system and data integration. Eagle Creek was able to scale teams and deliver flexibility in order to meet Emerson's changing requirements.
