Windstream Communications is a provider of voice and data network communications, and manages services, to businesses across the United States. Windstream handles digital business by leveraging customer analytics, digitizing the client relationship management process and streamlining their application portfolio.
Windstream's focus was on optimizing their applications portfolio. They sought out a single unified system to improve their performance in sales and customer service. Oracle's Siebel was selected to enhance customer service as well as provide the ability to either eliminate or integrate industry-specific point solutions.
Eagle Creek provided the enterprise CRM experience to address both the particular CRM challenges as well as the systems and data integration needs. The project included various customizations and integrations for the service and sales agents, such as CTI and screen pop. Agents are now able to manage account creation, perform asset-based ordering and have access to the catalogs and configurators that can satisfy custom pricing requirements. The combination of the Siebel technology and Eagle Creek's customization and integration expertise has enabled Windstream to manage their customers in a single solution, making them more competitive while reducing expenses.
Oracle Siebel CRM
Eagle Creek is the largest U.S. based onshore service provider specializing in Oracle Siebel CRM services. We provide consulting, development, integration, upgrade and other technical and software services for Oracle Siebel implementations.
We have been engaged in hundreds of projects...