customer
GPA sells and manufactures a variety of paper and label products to meet their client's brand needs. They are the North American division of the Fedrigoni Group in Italy. GPA specializes in Digital, Offset, and Flexo press technologies.
challenge
GPA required a B2B eCommerce site that aligned with its branding specifications and was simple for its customers to use both for placing orders and as a client portal for order tracking and invoice management. To obtain the functionality that GPA was looking for, Eagle Creek would have to build integrations with their Macola ERP system.
solution
Eagle Creek leveraged Salesforce experience builder to create a UI for GPA's B2B eCommerce store. The store mirrored the look and feel of GPA’s homepage. The profile area of the store was customized to provide immediate access to in-progress and past orders, tracking information, and invoices. In addition, Eagle Creek built a custom product and pricing model to fit GPA’s ERP and catalog and created custom inventory visibility for default and regional warehouses. Typical checkout integrations such as applied tax, accepted payment, and rate shop for shipping were completed.
Industry
Technologies
Salesforce® CRM
Eagle Creek has developed an approach to Salesforce® CRM implementations and upgrades to ensure that not only are they implemented with a proper foundation, but that they are also designed with the future needs of the organization in mind.
This approach allows our customers...
