Lifetouch, known as Shutterfly, is the most prominent family and school photography company in the country. Their nationwide network of photographers help capture memories and share them with others.
Lifetouch was looking to update its schedule communications with its photographers. Any schedule challenges occurred via email, and any delay caused schedule issues or confusion. Additionally, Lifetouch sought cloud technology to automate its marketing and B2C engagements as well as to streamline and automate its customer service needs.
Eagle Creek implemented a Salesforce Field Service mobile solution to allow photographers advanced scheduling and route optimization, interactive maps, and territory planning. We also utilized marketing automation to build customer journeys across email, mobile, advertising, and its eCommerce storefront. An ongoing managed service team is placed at Lifetouch to keep current with Salesforce's three releases a year.
Eagle Creek has developed an approach to Salesforce® CRM implementations and upgrades to ensure that not only are they implemented with a proper foundation, but that they are also designed with the future needs of the organization in mind.
This approach allows our customers...