MW Company, a division of CisnerosCorp, is an engineering, design, manufacturing, and marketing company with a portfolio of leading brands in the automotive and lifestyle industry. Some of its leading brands include WELD Racing, MOMO, Forgestar ADV 1 CCWW Forged Performance, Driven Motorsports, Reds, and HiPer Technology.
MW struggled to expose their existing customers to new products and brands as well as update their ERP and RMA systems. A typical order would be by email with an attached pdf form. This had a lack of product awareness. If an order required more specializations, a both time consuming and error-prone manual entry would be made into MW’s ERP. Their RMA process was manual as well and required customers to make returns over the phone or by email.
Eagle Creek built a B2B storefront and customer portal. It allowed MW to showcase their entire spectrum of products as well as empower customers to manage their orders, pay their invoices, and track their shipments. Finally, Eagle Creek fully automated the interactions between the B2B storefront and the ERP system as well as automated the RMA process.
Eagle Creek has developed an approach to Salesforce® CRM implementations and upgrades to ensure that not only are they implemented with a proper foundation, but that they are also designed with the future needs of the organization in mind.
This approach allows our customers...