UCare is an independent, nonprofit health plan providing coverage and services to Minnesotans across the state. Customers are demanding choice, control and simplicity from their health provider relationships. UCare is putting the customer at the center of their digital initiatives to satisfy the consumer’s needs.
UCare needed to address a backlog of projects driven by the changing business landscape in healthcare. These initiatives included ICD10 compliance, HEDIS migration, health club re-imbursement programs, CAG database regulatory adherence and PEGA backend system integration. They needed to create additional bandwidth for their in-house team, drive higher quality at lower cost and better manage risk through increased project predictability.
Eagle Creek was selected due to our breadth and depth of skills, our flexibility and our ability to scale. We provisioned teams for Project Management and Business Analysis, Data Management (ETL), Data Architecture and Data Mapping, Application Development as well as Reporting and BI Analytics (including QA Process and Testing Execution). We provided Tier 1 through 3 support. We combined on-site and offsite (but onshore) technology center teams, which reduced UCare’s resourcing risks and provided predictable delivery and cost outcomes.