The Utah Transit Authority is a division of the Utah Department of Transportation that provides public transportation to approximately 1.8 million people via bus, vanpool, light rail, and train services. This division recognizes that mobile technologies are the future because it offers routing and flow management, payment and ticketing systems, and provides up-to-date, easy-to-access information to the traveling public.
Utah Transit Authority wanted to create a consistent, high-quality customer experience for all of its travelers. It would consist of new payment and ticketing systems such as prepaid physical and digital fare cards, customer account registration, account and card review, easy card top-up as well as the ability to receive text and email messages. Utah Transit Authority sought after mobile technologies, intuitive and attractive design, and robust security features.
Eagle Creek took the project from development through deployment. This engagement took advantage of Eagle Creek's U.S. Onshoring model, meaning that the Utah Transit Authority got expert, sustainable and flexible Agile teams. The solution was delivered quickly and economically, enabling United Transit Authority to respond to their customers' changing transportation demands.