VSP is a vision care payer, provider, and eyewear retailer with over 88 million members worldwide. It is committed to bringing together the best doctors, products, and services while delivering high-quality, affordable eye care and eyewear.
The Eye Care industry is a complex system of patients, payers, and partners that are serviced by providers. VSP, along with its specialty services, brands, and sector subsidiaries, had an increasingly difficult time organizing corporate level universal support of all its personal, as well as the universal support of all its patients.
Eagle Creek successfully unified VSP’s business processes and systems. We then merged its downstream systems to Salesforce’s varied products, which included Health Cloud, Service Cloud, Communities, and Sales Cloud. VSP was still able to serve all personal and patient groups in one instance. Additionally, we were able to utilize Health Cloud’s data architecture to organize primary patients, dependents, and their corresponding policy. The relationship between VSP policy personal and physicians were maintained. Finally, we coupled Service Cloud’s logic and features to our custom-built logic, which allowed agents to service all of VSP’s patients on a singular front end.
Eagle Creek has developed an approach to Salesforce® CRM implementations and upgrades to ensure that not only are they implemented with a proper foundation, but that they are also designed with the future needs of the organization in mind.
This approach allows our customers...