Schwing is a worldwide designer, manufacturer, and distributor of premium concrete production and handling equipment. The premium products Schwing offers are of maximum safety, reliability, and cost-effectiveness to the customer. Their founding site is in Germany, and they manufacture in Austria, Brazil, the USA, and India.
Schwing was experiencing significant growth. They were utilizing the Salesforce platform for other purposes but wanted to leverage that knowledge into their partner site. Schwing’s partner site had little automated integration into their backend systems. A need also arose for more tightly coupled data.
Eagle Creek utilized Schwing’s existing Salesforce framework to create a B2B site. Extensive integration collaboration was needed for products, orders, invoices, pricing, and discounts. Eagle Creek also provided checkout integrations for shipping, tax calculations, and payment processing. When the time came for Schwing to transition their users to the new site, customer feedback was requested. Any comments or suggestions were easily applied using B2B experience cloud features.
Eagle Creek has developed an approach to Salesforce® CRM implementations and upgrades to ensure that not only are they implemented with a proper foundation, but that they are also designed with the future needs of the organization in mind.
This approach allows our customers...